Frequently Asked Questions
How long does it take for photos to be delivered?
It all depends on the method of delivery as we employ direct mail or courier, delivery to your league or school plus overnight ground UPS services. It takes seven to ten business days from photo day to preparing your order for shipping. Preparing direct mail takes an additional three days. Overnight ground UPS services are reserved for shipping to schools or league coordinators. Sometimes we employ couriers to deliver packages to individual addresses. In the end you should see your finished photos in two weeks or less.
What payment methods do you accept?
We accept cash, checks and major credit cards Visa-MasterCard-American Express. Your order form has a detachable envelope to securely insert payment that is due on photo day. Should you want to order and pay in advance or pay securely online, our website has a Pre-Pay function using PayPal. You will still need a completed order form for photo day. Simply insert your online payment receipt inside the detachable envelope and bring with you to photo day.
What if my order is incorrect?
It is imperative that you contact Midwest Sports Customer Service as soon as possible. While we all make mistakes from time to time, we want to make sure these are fixed for you quickly and accurately. Do not call your school or league or ask you head coach to call for you. They cannot help replace any item or provide answers to your questions. In the end we will need to speak with you by phone or email. The THANK YOU FOR YOUR ORDER card you received with your photos contain valuable information that is used to find your images and correct them.
My items were broken or missing?
It is rare you will receive a broken item or one that is missing from your package. Should that occur please call Midwest Sports Customer Service as soon as possible. Do not call your league or school or as the coach to call for you. They cannot help replace any item missing or broken and we will instruct them to have you call us anyways. We are open from Monday thru Friday 9AM to 4PM EST and you can also reach out at contact@midwestsports.com
Do you offer retouching services?
Midwest Sports has a very extensive and talented graphics arts department capable of a variety of tasks. They are mostly reserved for creating senior banners and new template designs for leagues and schools but we can render extensive retouching and restoration services upon request. Before submitting any work for retouching or restoration it is best to reach out to our Customer Service first.
Is your offices local to our league or school?
Our main office is located in Worthington just off Dublin-Granville Road and Huntley Road. Our professional photographic crews live in the surrounding suburbs including our employees that work in our photographic processing facility. Being local means that all your products are produced in house and we never rely on any outside services to complete your order.
Do you sponsor teams in this area?
We do on occasion sponsor teams but more importantly we sponsor leagues or schools thru or Revenue Share Program. Our T.O.T.A.L.. Sports Program includes a a direct revenue share or commission to your league or school. We are very proud to donate over $60,000.00 per year directly to our schools and league we work with.
What is the difference between revenue share and revenue replacement?
Revenue share are a percentage of the gross sales donated to your league or school. This varies from client to client. Revenue replacement are projects we can do together sometimes free of charge that helps you save money. We do sponsor banners, team awards and large prints for trophy showcases saving you time and money in the long run.
How do I get started?
We are just a phone call away. I most cases we can even onboard new clients in little as one day and be ready for a photo shoot in less than two weeks. Midwest Sports is in the office Monday thru Friday 9AM to 4PM. We are usually on-location at a photo shoot on weekends and evenings. You can also reach us thru this website or by email at contact@midwestsports.com.